FAQ

Ordering & Payment

How do I place an order?
Please contact us directly for inquiries and to place an order.

What payment methods are accepted?
We accept bank transfers, check, and major credit cards (service fees may apply).

Deposit Requirements
We require a non-refundable deposit of 50% on all orders. Production will not begin until receipt of deposit. Orders ship upon receipt of final payment. Prices and quotes are subject to change without given notice.

Shipping & delivery

How is shipping arranged?
We facilitate worldwide shipping through our trusted carriers. Shipping rates are determined based on a custom quote, with domestic quotes typically provided within a week and international quotes requiring additional time. All orders must be paid in full prior to shipment or pickup. Once an order is ready, it must be collected promptly to avoid storage fees.

What is the estimated lead time?
Orders typically ship within 16–20 weeks, depending on the piece.

Materials & sustainability

What materials are used in your furniture?
Wood - We embrace the natural beauty of locally sourced hardwoods in our work, highlighting their unique characteristics. Over time, exposure to UV light and air will naturally alter the wood’s color, and while we take great care in our finishing process, we cannot guarantee complete color fastness.

Leather - We source premium whole hides. Each hide is unique, bearing subtle natural markings such as scars, stretch marks, and insect bites—testaments to the life of the animal and the authenticity of the material.

Is your furniture environmentally friendly?
Yes, we prioritize sustainable materials, finishes with low VOC, and responsible production practices.